So, who am I?

My name is Ian Sumner, and I have focussed on bringing Quality systems, structure and support where it has not existed previously for nearly a quarter of a century.  Even before that, I was always a perfectionist!

I am now, an internationally recognised author on the subject of Quality.

Fortunately, I now live more in the real world of what is both cost-efficient as well as highly beneficial to all concerned!

My ‘career’ led me into the mobile telecoms industry, where for nearly a quarter of a century I have focussed on bringing Quality systems, structure and support, in areas it has not existed previously.

My specific work history includes more than 10 years as a Quality Engineer working directly for a mobile telecoms Network Provider, and more than 10 years running my own company.

My own company (TripleQ Ltd) has provided Quality services to companies ranging those employing a handful of staff to blue chip companies employing many thousands.  Much of my work has centred on helping raise the Quality of unsupervised, remote workers, along with the infrastructure behind them.

My work has consisted almost entirely of creating and implementing Quality strategies and processes from first principles, and was achieved without the enthusiastic support of the managers I was working for!

It has included Quality Auditing, and briefing of staff, consultants and subcontractors, Quality reporting at all levels from the individuals carrying out the work, through to senior management, training, and process and management consultancy.

I have only recently learned that much of what I introduced, currently goes by various trendy names such as Gemba, Kaizen, Kanban, Poka Yoke, FMEA, PDCA, the 5 Whys and so on…and my own philosophy appears to be somewhat in line with that of the Toyota Production System and Lean manufacturing, which focus on minimizing waste of all types.

My first book ‘Awaken YOUR Quality culture’ is based on ‘common sense’ principles that are aimed at being understood by anyone in an organisation.  It is based on the premise that ‘Deep down, almost everyone wants to do a great job…  In return, the main thing they want is to feel appreciated for doing it…’   You can gain access, here.

My second book ‘You don’t always need to reinvent the wheel…’,  is intended to provide further support specifically to those tasked with creating a business’s unique Quality systems. It aims to give a good overview, and the relative merits of the recognised Quality tools and systems available. 

The two books will be published together in the next few months. In the mean time, both are available in PDF form though this website and direct through me.

On a more personal note, I have a passionate interest in why people ‘do what they do’, and also reducing overwhelm and unnecessary work for both businesses and individuals.

And, I have always championed the connexion between communication and Quality, and how this is the single most significant area that is often misunderstood to the detriment of all…

Now for the more important consideration: Who are YOU!

This is an ‘About Us’ page.  So far, I have only introduced the least important person here.  The most important is YOU!

You work for a business that may be large, or small.  From a one-person operation, up to a multinational corporation…

You are an owner, a director, a manager, or an employee, a contractor or even a customer! 

You may have been specifically tasked with creating your organisation’s Quality system, or you may simply be interested to lean more ways to make your customers happier, and your own life easier.

You care about ‘service’.  You care about truly serving a customer, whether you are that customer, or whether you are the supplier.

Or you simply care about ‘the bottom line’.  (A clue here:  ‘Service’ and ‘the bottom line’ are directly related!  The alternative is to ‘control’ the customer, through marketing strategies and the like, where you are likely to find the overall costs are higher.)

Maybe you see the potential in people, (yourself and others), but are unsure how that potential can be accessed for everyone’s benefit.

Maybe you are interested in learning the relative merits of the various Quality tools and strategies that others are using…

… and maybe you are keen to learn whether you need to ‘reinvent the wheel’, or simply select some of the existing tools and strategies that are valued by others.

Whatever brought you here, if you are interested in there being more passion in the world, or simply a greater degree of customer service, then you have come to the right place!